SPORTSBIKE aftermarket parts accessories
Shipping and Returns Policy
Shipping Policy
*$10 FLAT RATE SHIPPING AUSTRALIA WIDE*
Most products on this site include $10 Flat Rate Shipping. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our pricing policy includes $10 flat rate standard parcel shipping for all domestic purchases. The items are warehoused in Warrnambool Victoria with standard parcel deliverys times ranging from 2-6 business days for most parcels. Shipments can be upgraded to an express parcel service and this can be requested in the notes at the time of order placement.
For International purchases, shipping costs will be quoted prior to order completion. We have access to a number of delivery options. Our primary international shipping service is Australia Post International Parcel. For more information, please do not hesitate to Contact Us to discuss how best we can meet your needs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Returns Policy
a) Freight (Lost or Damaged Items)
If you suspect your order has been misdelivered, damaged or lost in transit, contact the courier service and use the Connote or Tracking Number provided to identify your shipment. If you require a case to be opened for lost or damaged products we suggest opening a Lost In Transit or Damaged in Transit case under your name and details with the courier service as you will receive the updates and communications concerning your claim directly. If you require details from us to open a case or fulfill any details the courier requires we can be contacted to supply any relevant details available to us through email.
b) Faulty Product
Sportsbike will provide a replacement product or refund the purchase price for faulty products returned to us within 30 days of the purchase date for products that meet our returns criteria:
• Prior to returning the part or unit, you must contact us by phone or email.
• The product having not been damaged, modified or tampered with in any way.
• Returns are subject to inspection and/or testing by us before the returned sales are credited back to purchaser.
• Purchasers are responsible for shipping charges back to us
• Freight must be sent back with a trackable consignment number
c) Wrong Product
In the event of a customer having ordered the wrong product, Sportsbike may accept return of the product and credit the sale price excluding a Restocking & Administration Fee as well as the actual shipping charge (this may be more than the original delivery charge incurred at time of order as we subsidise freight charges) at our discretion. The product must be unopened and in a re-sellable condition (has not been fitted to a vehicle). Credits are at the discretion of Sportsbike and are subject to:
• Prior to returning the part or unit, you must contact us by phone or email
• The product being shipped back to us within 7 days of receipt by the Purchaser. The cost of returning the product is the responsibility of the purchaser – we do not accept “receiver pays” shipments.
• The product and its packaging being “as new” when received back by us. We are unable to accept back exhaust systems that have been fitted to a vehicle.
• When sending back a part or unit we advise you to use a freight service that insures and tracks the part – we cannot be held responsible for it until it has been received back by us.
• Sportsbike recommends all parts are fitted by a qualified mechanic to ensure correct fitment. Any part that is not fitted by a qualified mechanic and is requested for return due to fitment issues, may void the refunds policy and Sportsbike reserves the right to refuse a refund. Credits may be issued at our discretion. Please contact us for advice on any fitment issues.
d) Special Orders
In the event that you would like to return a special order, we reserve the right to not accept your request for change of mind or ordering incorrect parts. Special orders include purchases with products that are made to order. If any Special Order product is faulty please refer to section b for conditions.
e) Manufacture's Warranty
Sportsbike can provide a replacement product or refund the purchase price for faulty products returned to us within Manufacture's Warranty Period and meet the warranty returns criteria:
(NOTE: Refunds and/or Replacements will only be given if the Manufacturer has deemed the Warranty Claim meets their criteria and only after their investigation into any faults or defects has concluded).
• Prior to returning the part or unit, you must contact us by phone or email. You must provide sufficient and honest details of the products faults that will be forwarded to the manufacturer for their claim investigation.
• The product having not been damaged, modified or tampered with in any way. Any customizations will void the manufactures warranty and no refunds or replacements will be issued.
• Warranty Returns are subject to inspection and/or testing by the manufacturer before the returned sales are credited back to purchaser.
• Purchasers may be responsible for shipping charges back to us
• Freight must be sent back with a trackable consignment number – we cannot be held responsible for it until it has been received back by us.